Store Policy

Thank you for supporting BlackGirlsLost.Com’s movement by shopping in our store. Before you hit the Submit Payment button, please view our store policies below so that we can better serve you as a customer. If you have any questions or concerns regarding our shop, please contact us by form or send a quick email to shop@blackgirlslost.com.

Merchandise
All merchandise is demand-made through a third-party company when your order is placed.

Placing An Order
Visit our shop to select your merchandise and add to cart. Please enter your personal information during checkout before submitting your order. Acceptable payment method is PayPal and/or Credit/Debit Card via PayPal, which does not require you to have an account to order.

Order Confirmation
After your order is placed in our system and payment has been received, you will receive a confirmation email of your purchase. Please allow 24-48 hours for processing.

Cancellations
Orders can be cancelled before it goes it into processing. An email will be sent to inform you of your order’s new status.

Shipments
Orders are shipped directly from our third-party vendor unless otherwise stated with a delivery fee of $4.99 without a valid coupon. Processing timeframe is 24-48 hours. When your order has shipped, you will be notified via email with tracking information included. Please allow 4-8 business days for delivery. We only ship to PO Boxes and physical address within the 48 contiguous United States.

Returns/Exchanges
Merchandise cannot be returned for a refund/store credit or exchange. All items are sold as is!

Refunds/Store Credit
At this current time, we do not issue refunds unless your order’s status has been cancelled prior to processing. If merchandise is received damaged/defective, please send photos and issue to shop@blackgirlslost.com within 7 days of order delivery. We will then determine the situation at that time.

Store credits are issued based on customer-to-customer transaction and graveness of issue.

This page was last updated on February 22, 2019.

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